Your Privacy Is Our Responsibility

What Information We Collect

When registering on the gtc77 platform and using our services, we collect the following types of information:

• Identity Information: Your full name, date of birth, and verification details related to your national ID card or passport.
• Contact Information: Mobile number and email address.
• Financial Information: Transaction records via bKash, Nagad, Rocket, Upay, or bank transfer. We do not store full account numbers.
• Technical Information: IP address, browser type, device identifier, and access time.
• Usage Information: Which games you played, how long your sessions lasted, and your bonus claim history.

How We Collect Information

We collect information in the following ways:

• Directly Provided Information: Through account creation, filling in deposit and withdrawal forms, and contacting support.
• Automated Collection: Through cookies, web beacons, and similar tracking technologies used to improve your session.
• Third-Party Verification: Identity verification and payment processing information received from authorized payment gateways.

Our website uses cookies. You can disable cookies through your browser settings if you wish, though this may limit the functionality of some services.

Purpose of Data Use

We use the collected information for the following purposes:

• To manage and verify your account.
• To process financial transactions, including deposits and withdrawals.
• To provide welcome bonuses, cashback, and other promotional offers.
• To prevent fraud and ensure platform security.
• To improve the user experience and manage new features.
• To provide 24/7 customer support services.
• To deliver responsible gaming notifications and tools.
• To comply with legal obligations and resolve disputes.

Legal Basis for Data Processing

gtc77 processes your information only on a lawful basis. Where applicable, we rely on the following grounds:

• Contractual Necessity: Processing information that is essential to provide services.
• Legitimate Interests: Fraud prevention, ensuring security, and improving services.
• Legal Obligation: Retaining information required to comply with applicable law.
• Consent: For marketing communications, based on your explicit permission.

Sharing Information with Third Parties

gtc77 never sells your personal information to third parties under any circumstances. Information may be shared in the following limited situations:

• Payment Processors: With authorized payment service providers such as bKash, Nagad, Rocket, and Upay, solely to complete transactions.
• Technology Partners: Software and infrastructure service providers required to operate the platform, who work under confidentiality agreements.
• Legal Authorities: To comply with court orders or the requirements of applicable law.
• Fraud Prevention: With authorized agencies investigating fraudulent activity.

Outside the cases listed above, we do not provide your information to any third party without your permission.

Data Security Measures

gtc77 applies industry-standard technical and organizational measures to protect your information:

• 256-bit SSL/TLS encryption is used for all data transmissions.
• Sensitive information remains stored in encrypted form even when at rest.
• Multi-factor authentication is applied to control access to accounts.
• Regular security audits are conducted on server and network infrastructure.
• Only authorized staff may access user information, and only as required for specific tasks.
• An incident response plan is in place to respond quickly in the event of a data breach.

Data Retention Period

We retain your information only for as long as necessary to provide services or meet legal obligations.

• Active Accounts: For the entire duration the account remains active.
• Closed Accounts: Financial records are retained for a defined period after account closure as required by law.
• Marketing Data: Until you withdraw your consent.
• Technical Logs: For a limited period as required for system security.

Once the retention period ends, we securely delete or anonymize the information.

International Data Transfers

gtc77 primarily serves users in Bangladesh. Where necessary, data may be transferred to international servers. In such cases, we ensure:

• That adequate privacy protections exist in the country to which data is being transferred.
• That full encryption is applied during the data transfer.
• That the receiving party is contractually bound to comply with our privacy standards.

Your Data Rights

As a user of the gtc77 platform, you have the following rights:

• Access: You may request a copy of the information we hold about you.
• Correction: You may request that inaccurate or incomplete information be corrected.
• Deletion: In certain circumstances you may request that your information be deleted, except for information retained under legal obligations.
• Restriction of Processing: You may ask that processing of your information be limited for specific purposes.
• Portability: You may request your information in a structured, machine-readable format.
• Objection: You may object to your information being used for marketing purposes.
• Withdrawal of Consent: You may withdraw consent-based processing at any time.

How to Exercise Your Rights

To exercise any of your rights, please contact our support team:

• Contact us via live chat — available 24/7.
• Send a request by email: [email protected]

We will verify and respond to your request as promptly as possible. Additional information may be requested to verify your identity.

Protection of Minors' Information

gtc77 provides services only to those aged 21 and above. We do not knowingly collect any information from minors.

If a minor registers and this comes to our attention, we will immediately close that account and delete all associated information. If you believe someone you know who is a minor is using our platform, please contact us.

Cookie Policy

gtc77 uses various types of cookies that improve your browsing experience:

• Essential Cookies: Required to maintain login sessions and ensure security.
• Performance Cookies: To analyze which parts of the site are used most.
• Functionality Cookies: To remember your preferences, language, and regional settings.

You can disable non-essential cookies by changing your browser settings. However, disabling essential cookies may prevent some core services, including login, from working.

Responsible Gaming & Use of Data

gtc77 gives the highest priority to responsible gaming. We use information about your gaming activity to:

• Identify unusual gaming behavior and provide assistance where needed.
• Effectively manage tools for self-exclusion or setting deposit limits.
• Ensure age verification and prevent access by minors.

To learn more about responsible gaming, visit our Responsible Gaming page.

Changes to This Policy

gtc77 reserves the right to modify this Privacy Policy at any time. For significant changes, we will:

• We will display a prominent notice on the platform.
• We will notify registered users by email.
• The date of the change will be clearly stated on this page.

Continued use of the platform after any changes will be taken to mean that you have accepted the updated policy.

Applicable Law & Jurisdiction

This privacy policy is governed by applicable law. Any dispute between gtc77 and its users regarding data protection will first be addressed through negotiation.

If any provision of this policy is found to be invalid or unenforceable, it will be removed and the remainder of the policy will continue in full effect.